Return & Exchange Policy

At QUTSH®, customer satisfaction is important to us.

Exchanges Within 48 Hours

Customers may request an exchange within 48 hours of receiving their order, subject to product availability.

To qualify for a voluntary exchange, items must be unused, unwashed, in their original condition, and include their original tags.

Exchange Fees

If the mistake is made by QUTSH®:

If you receive an incorrect size, wrong item, or a defective product, QUTSH® will cover the exchange delivery costs at no additional charge.

If the exchange is requested by the customer:

If you wish to change your size or exchange an item for personal preference, a delivery fee of 45 MAD applies.

Returns and Refunds

Please contact us within 48 hours of delivery whenever possible for faster assistance.

Under Moroccan Consumer Protection Law No. 31-08, eligible distance purchases generally benefit from a 7-day statutory withdrawal period beginning on delivery, subject to legal exceptions. This period may extend to 30 days where the legally required written confirmation is not provided.

Valid statutory withdrawals are refunded in full without undue delay and no later than 15 days after withdrawal is exercised. Return shipping may be payable by the customer where legally permitted.

The 45 MAD voluntary exchange fee does not apply to statutory withdrawals.

How to Request an Exchange or Return

Contact qutshstreet@gmail.com with your order number and request details.

We will provide further instructions.

Nothing in this policy limits mandatory consumer rights under applicable Moroccan law.